Wedgwood Trafalgar Square trinket box

Returns & Refund Policy

At MebleinUK, we want you to be happy with your purchase. As our items are antique, vintage or pre-owned, signs of age, wear and previous use are part of their character and should be expected. We make every effort to describe and photograph each item accurately.

14-Day Right to Cancel

If you purchase an item from us online, you have the right to cancel your order within 14 days of receiving the item.

To exercise your right to cancel, you must contact us within 14 days of delivery and clearly inform us that you wish to return the item.

Once you have notified us of your decision to cancel, the item must be returned to us within 14 days.

Return Costs

The buyer is responsible for arranging and paying the full cost of returning the item to MebleinUK.

This includes the cost of specialist furniture transport or courier services where required. We strongly recommend using an appropriate, insured delivery service, as the buyer is responsible for ensuring that the item is returned safely.

Please contact us before arranging a return so that we can provide the correct return address and any necessary delivery instructions.

Condition of Returned Items

Returned items must be in the same condition as when they were delivered.

The buyer may inspect the item as reasonably necessary to establish its nature, characteristics and condition. If an item is returned damaged or its value has been reduced as a result of handling beyond what is reasonably necessary, we reserve the right to make an appropriate deduction from the refund, where permitted by law.

Refunds

Once the returned item has been received, or you have provided acceptable evidence that it has been sent back, we will process the refund in accordance with applicable UK consumer law.

The refund will include the purchase price and, where applicable, the cost of our standard delivery option. If you chose an enhanced or more expensive delivery service, any additional delivery charge above our standard delivery cost will not be refunded.

Refunds will normally be made using the same payment method used for the original purchase.

Damaged or Incorrect Items

If an item arrives damaged in transit, is materially different from its description, or you believe it is faulty, please contact us as soon as possible.

Please provide photographs of the item, packaging and any damage so that we can investigate the matter and arrange an appropriate solution.

Nothing in this Returns & Refund Policy affects your statutory rights under UK consumer law.